ShoreTel Unified Communications
How we communicate today
Business phone systems have hardly changed since they were introduced in the 1950s: an on-location PBX managed multiple phone lines and routed calls. Sure, there were technical advances and add-on services enhanced performance, but communication was basically limited to voice.Unified Communications: Putting it all together
ShoreTel Unified Communications Beyond mere business phone systems: unified communications.ShoreTel's Unified Communications (UC) capabilities leverage the power of VoIP to integrate communication tasks. Built on our brilliantly simple business VoIP phone system, ShoreTel brings together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment.Our on-premise business phone system with built-in unified communications (UC) lets both on-site and remote users see who is available at any given moment, and decide how best to reach them. With less time spent playing phone-tag, everyone has more time for the real business at hand. ShoreTel Onsite Quick Tour Discover the ease and benefits of a ShoreTel business phone system, with unified communications features that enhance productivity securely and affordably.
Top 10 Reasons Why Now is the Time To Go ShoreTel A list of the top 10 reasons to switch to ShoreTel
Shoretel TCO UC Pocket Guide Internet protocol telephony (IPT) provides the foundation for what, without question, will become a major driver for enterprise productivity improvement – Unified Communications (UC). The basic premise of UC is that if a means of communication is available to two or more parties, then they should be able use it intuitively.
This list illustrates the concept:
1. Video: Children use video intuitively to communicate with each other. Yet expensive, enterprise-class phone systems either ignore this technology or make it so cumbersome to use that nobody bothers. With UC, users can switch to video at the click of a button.
2. Presence: Who is available right now to help me get the answer my customer needs?
3. Instant Messaging (IM): I rang John, but he’s in a meeting. Is there any way to get real-time answers from him? By switching to IM, I receive the answers without interrupting his meeting.
4. Video Again: We need to quickly evaluate the extent of damage caused by a recent storm. Our agent switches the call to video, so we can all see what she sees, in real time.
5. Productivity: I want to know when members of the key account sales team come out of their meeting, so I can debrief them and send the customer information she has requested, without waiting until everyone returns to their offices.
Solution Brief: IP Phones Solution Brief: UC Platform ShoreTel is the leading provider of brilliantly simple Unified Communications (UC) solutions, including VoIP PBX and business phone systems, enterprise contact centers, collaboration tools and mobile UC solutions.
At the core of ShoreTel’s IP business phone solution is our signature Unified Communications (UC) Platform—a unique modular architecture that distributes intelligence across all system to deliver 99.999 percent (five-nines) availability and brilliantly simple system management. Purpose-built for IP, this open, highly resilient UC Platform fits right in with your existing infrastructure, integrates seamlessly with your business applications and processes, and makes unified business communication easy to deploy, manage and scale.
The net result? A superior communications solution that increases enterprise productivity and reduces operational complexity and expense—no matter what size your business.
Data Sheet: Specifications For ShoreTel Voice Switch Whether delivered onsite or virtually, the switches deliver UC to organizations of every size.
Data Sheet: UC Platform White Paper: Top Reasons CEOs Choose UC A List of the Top Reasons for CEOs to Choose Unified Communications: Bringing Benefits to Users, Business Decision Makers and IT Pros.
