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ShoreTel Portfolio | Key Resources

Key Resources

Communication for a changing world: Fundamentally different unified communications.

Recommended MaterialRecommended Material

Top 10 Reasons Why Now is the Time To Go ShoreTel

A quick list of the top reasons why to switch to ShoreTel

Compare Your Choices

Get the best value by knowing what experts and customers think

Peak Your Performance

Improve your team when you improve your communications

Keep Your Options Open

Things to think about as you consider a new phone system

A Day in the Life (of ShoreTel Connect)

ShoreTel Connect isn’t your typical business phone system. Finally, there’s an easy-to-use communications platform that works as hard and fast as you do.

eBook: Business Guide To Cloud Communications

This guide identifies the top ways your small business can benefit from a cloud-based phone system. Each chapter takes an in-depth look at the features of this new telecommunications technology.

eBook: Cloud Communications Equals Business Success

The business of today needs to solve numerous problems to achieve success. Fortunately, when it comes to business communications, there is a simple tool that can help a company succeed: Cloud Communications.

eBook: ShoreTel 5 Steps To Successful Switch To VoIP

Switching your phone system to a VoIP provider may seem like a daunting task, given the vast array of cloud and onsite system providers out there, but it’s actually a pretty painless process – once you know what you need. To determine which system will work best for you, use our simple five-step guide to better understand your needs and options.

eBook: ShoreTel Top Security Questions You Should Ask VoIP Provider

How to ensure a cloud-based phone system is secure. 

Nemertes Research: Minimizing Costs, Maximizing Value of IP Telephony

Analyst Research
IT leaders face the challenge of delivering improved collaboration capabilities while also minimizing cost of operations. Nemertes Research conducted a study to gather real-world cost data for seven leading IP Telephony and Unified Communications vendors, and this paper provides TCO results for first-year costs, overall costs of deployment by size, and looks at the trend of cloud IP telephony.

Infographic: Personal UC - Who Benefits

Personal Unified Communication. Making the shift to Personal UC MUST be at the top of every business and IT leader's priority list

eBook: 6 Steps to Fostering Happy Reps & Customers

View this e-book and learn how to impact happiness by:
Empowering Employees to Do Their Job
Personalizing Customer Service
Listening to Employees and Customers
Giving and Soliciting Feedback
Creating a Culture of Honesty
Being Truly Grateful

eBook: 5 Steps To a Successful Switch to VoIP

View this ebook and learn how to:
Determine the scope of your phone needs
Assemble the right team
Consider all your options
How to make it work
What questions to ask

eBook: 8 Ways to Make Working From Home as Great as it Sounds

In this eBook learn how you can:
Create a Workspace
Write Daily Goals
Manage Distractions
Track Your Time
Take Breaks
Be On-Call
Put Down That Cookie
Show-Up

eBook: 9 Tips for Running A Successful Meeting With Remote Workers

In this e-book learn how to:
Get the right people on the call
Create the ideal agenda
Engage attendees and secure their participation
Set and communicate meeting goals
Effectively use PowerPoint
Ask the right questions
Successfully moderate remote meetings
Schedule remote meetings at the right time
Solicit helpful feedback from attendees

White Paper: How UC can give businesses the benefits of a mobile workplace

The changing nature of the workplace

The transformative impact of technology on today’s workplace shouldn’t come as a surprise to anyone. But what is surprising is just how fully technology is reshaping the business environment. From the corner store that’s been serving the small-town neighborhood for 50 years to the farming operation that didn’t even use a computer five years ago, business efforts of all kinds are benefiting from the boundless opportunities enabled by technological advancements.

White Paper: The Changing Role of Mobile Communications in the Workplace

This Frost & Sullivan whitepaper will help you to prepare an effective mobile unified communications (UC) strategy by explaining:
The changing nature of collaboration
The role of smartphones in the enterprise
The benefits and challenges of implementation
Cost and usage concerns
What to look for in a business grade mobile VoIP solution
Armed with the right mobile UC strategy, businesses of all sizes can lower their communication costs, and reap the tangible benefits of a highly collaborative workforce.

White Paper: Mobility Drives the Need for Personal Unified Communications

Advances in Unified Communications are being driven in large part by the necessity of enabling a remote and mobile workforce to be as connected as those in the office. As a result, communications platforms must evolve into truly unified, personal solutions to meet the needs of the changing mobile workplace. Zeus Kerravala, founder and principal analyst with ZK Research, has written a white paper titled “Mobility Drives Need for Personal Unified Communications.” The paper details why a shift to a Personal UC strategy is critical for increasing productivity and engagement with employees, customers and partners, and provides recommendations that IT leaders can put in action today.

How the Giants Keep Fans Happy

ShoreTel Customer Success Story with San Francisco Giants

ShoreTel Sky Quick Tour

Quick tour of ShoreTel Sky

ShoreTel Sky Contact Center

The most successful companies realize that their Contact Center provides a communication channel through which they can learn how customers interact with products — and reinforce the company brand. Customers who are satisfied with their call-support experience are more likely to become loyal repeat customers and to reinforce an organization’s reputation by sharing their positive experience with colleagues.
ShoreTel Sky Contact Center extends contact center functionality to an entire enterprise, and because it’s bundled with our phone system, our customers can take full advantage of the cloud and don’t need to treat their call centers like a separate island anymore.

ShoreTel Sky Mobility

ShoreTel Sky Communicator

ShoreTel Sky CRM Integration

ShoreTel Sky Quick Tour HD

White Paper: BYOD

Addressing the Five Requirements of BYOD for Mobile Unified Communications

ShoreTel Customer Success Story with RMH Group

Customer Success Story with RMH Group

ShoreTel Customer Success Story with Point Loma Nazarene University

White Paper: Top Reasons CEOs Choose UC

A List of the Top Reasons for CEOs to Choose Unified Communications: Bringing Benefits to Users, Business Decision Makers and IT Pros.

ShoreTel Customer Success Story with Brunswick

White Paper: Leverage The Tools Of UC

How to Leverage the Tools of UC to Best Serve Enterprise Communication Needs

Shoretel TCO

eBook: VOIP Book

Eleven chapters to help you understand the world of telephony. 

TCO Guarantee Program

The ShoreTel Lowest TCO Guarantee Program reinforces ShoreTel’s approach to designing complexity out of UC solutions to help reduce operational costs and boost productivity. The ShoreTel UC system was designed from the ground up for IP networks, offering a level of flexibility and ease of management unattainable by UC solutions that have evolved as a result of merging legacy systems.
The ShoreTel Lowest TCO Guarantee Program uses independent third-party TCO research to compare the actual costs a business incurs for its UC system over a period of five years or more. We are so confident that we can prove ShoreTel has the lowest total cost of ownership that we are prepared to back our low TCO promise with the following guarantee

Solution Brief: TCO Tool

Legacy time-division multiplexing (TDM) and hybrid IP telephony solutions have come under increased scrutiny in recent years as their maintenance costs rise, and they increasingly fail to deliver the productivity benefits of modern IP-based unified communications (UC) solutions. Now, there is an intensifying level of focus on these existing costs, and a renewed urgency and attention on applying technology to drive out these inefficiencies.
Total cost of ownership (TCO) has become an important metric for assessing and tracking the risks, costs and benefits of UC solutions under evaluation. So to help prospective customers understand the business and financial impact of UC systems, ShoreTel has developed the ShoreTel TCO Tool. By analyzing TCO, organizations can compare competing solutions on an equal footing —like for like—and align those solutions with business needs, while understanding the effects of future requirements and functionalities. 
 

White Paper: How Unified Communications Pays For Itself

Best Practice Tips on Building a Comprehensive Business Case for Unified Communications

Over the past decade, unified communications (UC) capabilities have been developed to enable people to access other people, or to access information much more effectively. This paper describes the foundations of these capabilities, the use cases for innovative UC, the benefits available, and alternative approaches to implementation.

eBook: 5 Signs You Need To Upgrade Your Phone System

View this ebook and learn:
What makes a modern phone system
How to get out of the business of running a phone system
If your phone is tied to revenue
How people are working today
How to make sure you always have the latest and greatest